FAQs
You’ve got questions, and we’ve got your answers. Explore our FAQs below, and contact us to learn even more!
You’ve got questions, and we’ve got your answers. Explore our FAQs below, and contact us to learn even more!
Yes, elevators are available for resident use.
Posting signs/notices requires management approval.
Bicycle/scooter use is permitted within community guidelines.
Balcony/patio storage restrictions apply. Contact management for details.
Grill use is subject to community policies.
Smart doorbells and similar devices require management approval.
Large deliveries should be coordinated with the office.
Satellite dish and antenna installations require approval.
Residents can submit feedback via our online portal or office.
Renter’s insurance is required. Minimum coverage details are available in the lease.
Yes, holiday decoration policies are outlined in the community guidelines.
Report lost/stolen items to the office or security personnel.
For noise complaints after hours, contact [CONTACT DETAILS].
Early lease termination policies depend on lease agreements.
Subletting policies vary. Contact management for eligibility.
Contact the office to update your contact information.
Lease renewal processes can be completed online or in-person.
Yes, apartments feature accessibility options such as [FEATURES].
The HVAC system has a BTU rating of [BTU NUMBER].
Yes, storage closets/spaces are available in each unit.
Apartments feature (?)between units.
Standard window coverings include2 inch Faux wood blinds.
Yes, residents may paint with prior approval. Restrictions may apply.
Yes, energy-efficient features such as GE appliances are included.
Yes, apartments are pre-wired for Spectrum.
Ceiling heights range from 9 feet.
Yes, ceiling fans are installed in each unit.
Appliance brands and models vary by unit. Contact management for details.
Apartments feature Plank throughout.
Window dimensions vary by floor plan. Contact the office for details.
Popular local restaurants that deliver include Door dash and uber eats.
Yes, nearby hospitals and urgent care facilities are accessible.
Yes, farmers' markets and grocery delivery services are available.
Yes, there are parks and recreational areas nearby.
We are in the FISD district.
Yes, on-site storage units are available for residents.
Yes, our community offers various programs and classes.
No, bicycle storage and repair facilities are provided.
Yes, electric vehicle charging stations are available.
no, car washing and detailing services are available on-site.
Yes, residents can join our online community groups for updates and discussions.
Yes, public transportation and ride-sharing options are available nearby.
Yes, residents may receive discounts from local businesses. Ask the office for current offers.
No.
No, designated smoking areas are available on the property.
Yes, there are walking and jogging trails nearby.
No.
Approval is required for in-ground lanterns. Contact the office for installation guidelines.
Yes, sprinkler systems are provided in private yards.
Yes, lawn services for private yards are managed by the community.
No.
Yes, handicap-accessible apartments are available. Contact the office for availability.
Yes, the mail area is monitored via video surveillance for added security.
Installation fees for internet or cable depend on the provider. Contact your service provider for details.
Opt-out options depend on the service type. Please speak with management for specific policies.
Guest parking duration may be subject to community policies. Check with the office for details.
Additional guest parking permits can be obtained from the leasing office.
Guest parking in carports is only allowed if explicitly permitted by management.
Yes, guest parking passes may require renewal based on the community's policy.
Guest vehicle registration can be completed through our leasing office or online portal.
Guests can park in designated visitor parking areas.
Guests can stay up to 2 days in one week before requiring management approval.
Guest limits vary based on community policies. Please refer to the lease agreement for details.
Yes, apartments can be rekeyed upon request. Fees may apply.
Yes, entry codes can be changed upon request. Contact the office for assistance.
Yes, residents are responsible for replacing their own remote batteries.
Yes, additional remotes or keys can be requested. Fees may apply.
Yes, each apartment has designated evacuation routes. Emergency exit maps are posted in common areas.
No, fire extinguishers are provided in each hall way for apartment for safety.
Yes, residents are welcome to bring a guest. Please check with management for event-specific guest policies.
Twice a month.
No,valet trash at this property.
No,valet trash at this property.
No,valet trash at this property.
No,valet trash at this property.
No,valet trash at this property.
Pest control is scheduled on every ttwo weeks.
No, transfers for pest control issues are evaluated on a case-by-case basis.
Residents can have up to [XX] guests at a time.
Yes, guests staying longer than 7 days must be registered.
No, guest cannot receive packages at the leasing office.
Electric are available.
Yes, as long as it’s not mounted on the door frame, we prefer the type that slides on the door.
No.
Yes, entry includes the leasing office, hallways, elevators, first–third floors, gym, mailroom, and all three gates.
No.
[Yes/No], deliveries must follow [community delivery policies].
No.
You can add a vehicle by logging into the Loft app, going to the Vehicles section, and entering your car details.
Residents can pay rent at Walmart at the coustumer service..
Fees for lost or broken remotes/keys are $50per item.
No.
Yes, water bills are individually metered.
The towing company is Doug twoing company, reachable at .
Towing is enforced when vehicles are parked in covered spaces that do not belong to them, or when vehicles have expired tags.
The maximum number of guests per resident is 1.
No.
None.
None.
Yes, packages are held for 7 days before being returned to sender.
No, residents must register online trough USPS.
Yes, package lockers are available at by the mail box.
Carports cost $40/month.
No.
Assigned parking spots are available for $40/month or by request. (covered parking)
[Yes/No], [explain month-to-month availability and any additional fees].
The standard lease term is 12 months.
Quiet hours are enforced from 10:00 PM – 7:00AM.
Trash bins are located at the mail room, and by the grilling stations byt the pool.
None.
Pet fees include a $400.00 non-refundable pet fee, and $20.00 monthly pet rent per pet.
The community allows cats and dogs and no breed ristriction.
The fitness center is open 24/7 ( with key fob entery only).
The pool is open from [8:00AM – 10:00 PM. Pool rules must be followed at all times.
Maintenance requests can be submitted through online portal, phone, or office visit. Emergency maintenance can be reached at (830) 733-0484.
Guest parking is available at anywhere that is not covered.
The available providers are Spectrum internet and cable.
Yes, through Spectrum under our residential bulk plan. The fee is $60.00, which includes both internet and cable.
Residents can only choose City of Frederickburgs.
Yes, through Spectrum under our residential bulk plan. The fee is $60.00, which includes both internet and cable.
The security deposit is 1 Bedroom $300, 2 bedroom $400.00 3 bedroom $500.00, and it is returned within 30 days after move-out, pending any deductions for damages or outstanding balances.
Keys can be picked up on 8:30 am to 12:00 PM at the leasing office. Please bring a valid photo ID and any required move-in paperwork.
Yea!! We love this question and have several ways for you to do this. Simply fill out our schedule a tour form or you can call us to set up a time, or just stop by we welcome walk-ins. There will be fresh cookies and coffee waiting!
Our leasing agents are available 7 days a week during normal office ours and would love to hear from you. Please feel free to call us at 877-555-1212 or email us at leasing@thecollective.com or simply by filling out our contact form (https://beswifty.com/collective/contact/)
Our community allows our residents the option of bringing both cats and dogs to reside with them. Please see our extended pet policy for more information.
We love all dogs however we can only accept non-aggressive breeds weighing less than 45lbs.
Our community offers 2 resort-style swimming pools complete with infinity pool lounge seating and bar-b-que grills.
We understand that not everyone needs a long term lease so we offer leases as low as 6-months.
Every unit in our community comes with hookups for both washer and dryer. That said Our smaller units are set up for stackable washer and dryers while our larger units are built to accommodate side by side washer and dryers.
Yes, in addition to the open-air spaces, we offer direct access garages for some of our units as well as nonattached garages available for a small increase to your monthly rent for units that do not have direct access garages.
Our property staffs an after-hours security guard to patrol the property from 7 p.m. to 7 a.m. each day all year round. In addition to this, every unit is equipped with a security system ready to be activated. WE offer a special rate through Brinks for monthly service, you can ask your leasing agent for more details.
While this community is ungated we do require the use of wireless fobs to enter any door within the community. We also offer direct access garages for some of our units as well as building garages for units that do not have direct access, these are available for a small increase to your monthly rent.
Absolutely! Just click on the Resident portal link located in the navbar at the top, you will find a payment link once you have logged in.